Please read these terms and conditions carefully, before using the MY EMAAR INDIA (“App”).


“Data Protection Laws” means all applicable statutes, laws, secondary legislation, regulations and common law duties pertaining to privacy, confidentiality and/or the protection of Personal Data or corporate data in India including, without limitation, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011(India) and Information Technology Act, 2000(IT Act 2000), Digital Personal Data Protection Act, 2023, and General Data Protection Regulations.

“Privacy Policy” shall mean the privacy policy of Emaar India Community Management Private Limited.

“User“/You“/”Your(s)” refers to any person or entity accessing or using the Application.

Our“/”We“/”Us” shall mean Emaar India Community Management Private Limited.

These terms of use, together with the documents referred to in it (hereinafter referred to as the “Terms”) are the terms on which You are permitted to make use of the App as a registered User.

Please read these Terms carefully before You start to use the App, as these shall apply to Your use of the App. By registering on the App, You confirm that You accept these Terms and that You agree to comply with them. If You do not agree to these Terms, please do not proceed further to use the App.


We may revise these Terms at any time, by amending this page without providing any intimation to You. Please check these Terms from time to time.


These Terms refer to Our Privacy Policy [https://in.emaar.com/en/eoi-terms-and-conditions/], which sets out the terms on which We process any personal data We collect from You, or that You choose to provide to Us while interacting with the App. Our Privacy Policy shall also apply to your use of the App and by using the App, You consent to such processing and You warrant that all data provided by You is accurate.


The content of the App is for Your general information and use only. We may update the App from time to time, and may change the content, display, form, at any time without prior notice. Further, content on the App may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that the App, or any content on it, will be free from errors, viruses, malware, or omissions.


We do not guarantee that the App, or any content on it, will always be available or be uninterrupted. Access to the App may be suspended for maintenance, withdrawn, discontinued or may be changed without notice. We shall not be liable for any damage or inconvenience caused to You if, for any reason, the App is unavailable at any time or for any period. You are responsible for making all arrangements that may necessary for You to have access to the App. You are also responsible for ensuring that all persons who access the App through Your internet connection, are aware of these Terms and other applicable terms and conditions, and that they shall comply with them.


Services of the App would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the App. Only the registered Users are eligible to use the App.


If You use the App, You are solely responsible for maintaining the confidentiality of Your account registered with the App including your login details and password. You are responsible for restricting access to Your devices to prevent any unauthorised access to your account maintained with Us. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if you have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details You provide Us with are accurate and complete and inform Us immediately of any changes to the information that You provided while registering. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with these Terms, We shall have the right to indefinitely suspend or terminate or block Your access to the App and refuse to provide You with access to the App.


This App contains material which is owned by or licensed to Us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Access to this App does not authorize anyone to use any name, logo or mark contained thereon in any manner. All content on the App is solely for Your personal, non-commercial consumption only. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Modification of the materials, use of the materials on any other application or website or networked computer environment or use of the materials for any purpose other than personal, non-commercial consumption is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration or benefit, whether monetary or not shall be deemed ‘commercial use’ for the purpose of these Terms.

Reference on this App (if any) to names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to You and do not in any way constitute or imply Our endorsement or recommendation, information, product or service. We are not responsible for the content of any third party sites and do not make any representations regarding the content or accuracy of material on such sites.


  • Use of Third Party Services:

When You use the App, You may also be using the services of one or more third parties. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties and We will not be responsible for any such usage.

  • No Reverse Engineering

You shall not, and You will not permit, encourage, assist, authorize or otherwise aid any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the interface of this App, whether in whole or in part, or create any derivative works from or of the App.


We grant You a limited, revocable, non-exclusive license to access and make personal use of this App, but not to modify it, or any portion of it, except with Our written consent. This license does not include any commercial use of this App or its contents; any derivative use of this App or its contents; any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this App, without Our express written consent. You may also not create and/or publish Your own database that features substantial parts of the App, without Our written consent.

You will not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) that belongs to Us or Our affiliates or Our third party service providers/vendors, without Our or any of Our Affiliates express written consent. You will not use any metatags or any other ‘hidden text’ utilizing Our or Our affiliates’ names or trademarks or logos, without express consent thereof. Any unauthorized use of this App by You, terminates the permission or license granted by Us or Our affiliates, as applicable.


You own and bear all liability for all of the content and information that You post on the App. In addition, please see the below:

  • For content that is covered by intellectual property rights, such as photos and videos (“IP Content”), You specifically grant Us a non-exclusive, transferable, sub-licensable, royalty free, worldwide and perpetual license to use any IP Content that You post on or in connection with the App.
  • When You delete the IP Content, it is deleted in a manner similar to emptying the recycle bin on a computer. You understand that removed IP Content may persist in backup copies for a reasonable period of time (but will not be available to others, except as required under lawful orders of a court or other such legal authority).

Notwithstanding the above, You agree that We may retain and use any of Your IP Content, data or information to provide You Our services and for ancillary purposes including, but not limited to research and analysis in accordance with applicable laws and Our Privacy Policy.


Your use of any information or materials on this App is entirely at Your own risk, for which We shall not be liable. It will be Your own responsibility to ensure that any services or information available through this App meet Your specific requirements. You agree, undertake and confirm that Your use of the App shall be strictly in accordance with applicable law and shall be governed by the following:

  • You shall not host, display, upload, modify, publish, transmit, update or share any information which:
    • belongs to another person and to which You do not have any right to;
    • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
    • is false, inaccurate or misleading in any way;
    • involves the transmission of “junk mail”, “chain letters”, or unsolicited mass mailing or “spamming”;
    • infringes upon or violates any third party’s rights including without limitation, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity;
    • contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
    • contains video, photographs, or images of another person (with a minor or an adult) without their express written consent.
    • solicits passwords or personal identifying information for commercial;
    • involves engaging in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of “virtual” products/services related to the App;
    • interferes with another User’s use and enjoyment of the App;
    • refers to any application, website or URL that, in Our sole discretion, contains material that is inappropriate for the App or contains content that would be prohibited or violates the letter or spirit of these Terms;
    • harm minors in any way;
    • impersonate another person;
    • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
    • creates liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider or other suppliers.
  • You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar orequivalent manual process, to access, acquire, copy or monitor any portion of the App or any content, or in any way reproduce or circumvent the navigational structure or presentation of the App or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the App. We reserve Our right to bar any such  We shall have all the rights to take necessary action and claim damages that may occur due to Your involvement/ participation in any way on Your own or through group/(s) of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
  • You shall not attempt to gain unauthorized access to any portion or feature of the App, or any other systems or networks connected to the App or to any server, computer, network, or to any of the services offered on or throughthe App, by hacking, password “mining” or any other illegitimate
  • You shall not probe, scan or test the vulnerability of the App or any network connected to the App nor breach the security or authenticationmeasures on the App or any network connected to the App. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to the App, or any other customer, including any account on the App not owned by You, to its source, or exploit the App or any service or information made available or offered by or through the App, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the App.
  • You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us, including the term ‘Emaar’, or otherwise engage inany conduct or action that might tarnish Our image or reputation, or otherwise tarnish or dilute Our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the App or Our systems or networks, or any systems or networks connected to Us or our equipment/servers.
  • You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or throughthe App or any service offered on or through the App.
  • You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules there under as applicableand as amended from time to time and also all applicable laws, rules and regulations regarding Your use of Our service, including all Data Protection Laws. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force and shall not use the App for any purpose that is unlawful.
  • Any unauthorized use of this App may give rise to a claim for damages and/or be a criminal offence.


  • By registering on the App, You agree to receive calls, notifications and alerts via the App, emails, whatsapp and SMS, as determined necessary at Our sole discretion.
  • You acknowledge that uninstalling/deletion of the App from Your device will not result in stoppage of notifications from Us, as the same is linked to registration on the Application by You.


For the purpose of these Terms, Our prior written consent shall mean a communication coming from Our Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization.


  • You agree that the debit/ credit card details provided by You for payments of bills on the App is correct and accurate and that You shall not use a debit/ credit card, that is not lawfully owned by You or the use of which is not authorized to You by the lawful owner. You further agree and undertake to provide correct and valid debit/credit card details.
  • You may use the payment facilities of the App by using a debit/ credit card or through online banking account. Further, You agree and confirm that when You initiate a payment transaction and/ or issue an online payment instruction and provide Your card/ bank details:
    • You are authorizing debit of the nominated card/ bank account for the payment of fees selected by You along with the applicable fees; and
    • You are responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by You inclusive of the applicable fee for successful completion of the transaction.


Money shall be refunded under the following circumstances:

  1. If We decide not to accept the Expression of Interest (EOI).
  2. If You decide to withdraw Your EOI.

In both scenarios, the refund will be processed and credited back to the original payment method used for the transaction. The refund process will commence immediately upon Our decision not to accept the EOI or Your withdrawal of the EOI.

Refund and cancellation credits will be processed as per the bank’s Turnaround Time (TAT), which may take approximately 10 to 12 working days. Any delays in the processing of refunds or cancellations due to the bank’s TAT are not within Our control, and We shall not be held liable for such delays. Please ensure that all payment details provided by You are accurate and up-to-date to facilitate timely processing.


You shall indemnify on demand and hold Us and Our affiliates, associates and their respective owners, shareholders, officers, directors, agents and employees, harmless, from any claim or demand or actions including reasonable attorneys’ fees made by any third party or penalty imposed due to, or arising out of:

  • Your breach of these Terms or any document incorporated by reference, or Your violation of any law, rules, regulations or third-party rights; and
  • any violation of applicable law by You.

Rights and obligations hereunder shall survive termination of these Terms.


We shall not be held responsible for any delay in the provision of services as envisioned by the App due to force majeure reasons including without limitation to the acts of god, strikes, acts of terrorism, regulatory changes, orders of government, political disturbances, fire, floods, tsunami, epidemic, pandemic and for reasons beyond Our control.


No failure by Us to take any action with respect to a breach of these Terms or a default by You shall constitute a waiver of Our right to enforce any provision of these Terms or to take action with respect to such breach or default or any subsequent breach or default.

Waiver by Us of any breach or failure to comply with any provision of these Terms by You will not be construed as, or constitute, a continuing waiver of such provision, or a waiver of any other breach of or failure to comply with any other provision of these Terms, unless any such waiver has been consented to by Us in writing. Any such waiver shall not affect in any way the validity of these Terms or the right to enforce such obligation, agreement, undertaking or covenant at any other time by Us.


If You violate these Terms, or otherwise create risk or possible legal exposure for Us, We can stop providing You with access to all or any part of the App. We may also delete or disable Your account either temporarily or permanently at Our sole discretion.

Rights and obligations under the Terms which by their nature should survive will remain in full effect after termination of these Terms.


These Terms and Your use of this App and any dispute arising out of such use of the App shall be governed by and construed in accordance with the laws of India. You agree, as We do, to submit to the exclusive jurisdiction of courts of Gurgaon, Haryana.


The name and contact details of Our Grievance Officer are as follows:

Amit Dixit

The Grievance Officer can be contacted to report abuse, or to complain against any content hosted, transmitted, published, updated or shared on the App, in the event there are any concerns regarding such content.


You acknowledge and undertake that You are using the services available on the App at Your own risk and volition and You are using Your best and prudent judgement before entering into any transactions through the App.

No contents/ portion of the contents, graphics, picture or presentation in this App may be used without explicit permission in writing from Us. Usage of contents/ parts thereof without verifiable and expressed permission from Us will attract legal consequences.

We shall not be responsible for any cancelled or failed transactions or payments attempted using credit cards, debit card, net banking or any other means on the App. You further agree that We shall not be responsible or liable for cancellations or failures which take place on account of You exceeding the existing limit on Your credit card.

Except as specified in these Terms, We make no warranty in connection with the subject matter hereof. We hereby disclaim any and all implied warranties, including without limitation all implied warranties of merchantability, fitness for a particular purpose.